How to cancel your vonage service

I've posted this with the hopes that you don't have to exert as much energy as I did when trying to cancel your vonage account. There is no online option for cancellation so unfortunately you have to go through their medieval phone tree process which can take up to 30 minutes. There are many booby traps along the way and it feels as if you are being baited into answering questions that just prolong your time on the phone, therefor increasing your chance of giving up or losing reception and having to do the same process again. If you have any improvements or would like to post your time to cancellation that would be fun.

1. Before starting you must have your PIN number handy. This is the number you use to check voice mail with your vonage service. Not knowing this number, or answering "yes" to the "have you used the online service before" question can cost you another round of phone tree time.

2. Call 1-866-243-4357
3. Wait for fake human to stop talking
4. Enter your vonage phone number through the key pad (voice doesn't work well)
5. Wait for voice to stop...say "My Account"
6. Wait for voice to stop...say "Yes"
7. Wait for voice to stop...say "Cancel my service"
8. Wait... Tell real human your vonage phone number
9. Tell human your PIN number.
10. Tell human you want to cancel your account. Any other questions they ask just say "I decline to state".
11. When they ask you if you can be put on hold say "yes" (this is their attempt at getting you to hang up or disconnect)
12. Say no to all of the special offers.
13. You will be asked to be put on hold again. Say "yes"
14. Write down the confirmation number, you should be done.


vonage_cancel.mp3

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